How do I cancel a payment request made in error, or get my money back if already sent in error?

It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error.

When contacting us, please have full details of the payment.

There is a charge to recall a payment made in error and this service is not guaranteed (please refer to our Tariff Guide).

Please note: If you are an Business Client, this service is only available to Clients set up for the Telephone Banking Service as Service Level 2.