-

Due to the coronavirus outbreak, we have fewer colleagues than normal answering the phones and our waiting times are longer than usual - we’re sincerely sorry about this.

To help us support those who are in most urgent need, we’d ask you to only call if you have an immediate financial problem that can’t wait. But, while all this is going on, with our app and online banking you can manage your money like you did before. For more information, view our coronavirus page.

Get an answer to your question now

Before you call us, it might be easier and quicker to find the answer to your question online:

Personal and Premier clients FAQs
Business, corporate clients and institutions FAQs

Contact your local team

  • Jersey
  • Guernsey
    • Where to find us in Guernsey

      St Peter Port

      6-8 High Street
      St Peter Port
      GY1 3BE
      Guernsey

       

      View our Guernsey location on Google Maps

       

      Opening hours:
      Monday, Tuesday, Thursday, Friday - 08:30am - 16:30pm
      Wednesday - 09:30am - 16:30pm
      Saturday, Sunday - Closed


      We have temporarily amended some of our opening hours to help us best manage the services we provide to you during the COVID-19 outbreak.
      We will revert to normal opening hours as soon as possible.

  • Isle of Man
    • Where to find us in the Isle of Man

      Douglas

      Barclays House
      Victoria Street
      Douglas
      IM1 2LE
      Isle of Man

       

      View our Douglas location on Google Maps

       

      Opening hours:
      Monday, Tuesday, Thursday, Friday 09:15am - 16:30pm
      Wednesday - 10:00am - 16:30pm
      Saturday - 09:30am - 12:00pm
      Sunday - Closed

      Ramsey

      52 Parliament Street
      Ramsey
      IM8 1AN
      Isle of Man

       

      View our Ramsey location on Google Maps

       

      Opening hours:
      Monday, Tuesday, Thursday, Friday 09:30am - 16:30pm
      Wednesday - 10:00am - 16:30pm
      Saturday, Sunday - Closed

      Castletown

      1 Market Square
      Castletown
      IM9 1LQ
      Isle of Man

       

      View our Castletown location on Google Maps

       

      Opening hours:
      Monday 09:30am - 16:30pm
      Wednesday 10:00am - 14:00pm
      Friday 09:30am - 16:30pm
      Tuesday, Thursday, Saturday, Sunday - Closed

      We have temporarily amended some of our opening hours to help us best manage the services we provide to you during the COVID-19 outbreak.
      We will revert to normal opening hours as soon as possible.

  • London

    Before you call us, it might be easier to find the answer to your question on our FAQs page.

    Corporates and institutions

    Overseas corporates, fiduciaries, family offices, fund managers and captive insurance clients:

    Call us on +44 (0) 207 114 7200+

Complaints

We want you to always have an excellent experience. If you feel you need to complain, we promise you that we’ll do our best to put things right as soon as we can.

B.Net support help desk

For Wealth Online Banking assistance, please contact our helpdesk.