We want you to always have an excellent experience. If you feel you need to complain, we promise you that we’ll do our best to put things right as soon as we can.

Additonal support

We are committed to helping our clients and understand that at times, you may require additional support. If needed, we can provide communications in braille, large print or audio. Please let us know when you make a complaint if you would like to discuss your circumstances.  

You can also let us know what additional support you require if you are not making a complaint by contacting your usual Barclays contact or via the telephone and contact details on this website.