Fraud awareness and digital security

Fraudsters are impersonating Barclays to scam individuals and businesses
Be alert for any investment opportunities (e.g. mortgage, investment bonds, online trading) offered to you by someone claiming to be a Barclays Representative – it could be a scam.

What to do if you are approached with an investment opportunity
If you don’t already have an existing relationship with Barclays, be mindful that Barclays would not contact you offering investment opportunities. If you are an existing client, contact your Relationship Manager, or call the number on the back of your card, to verify if the request is legitimate. 

What to do if you think you've been scammed
If you think that you have made a payment in relation to a fraudulent investment opportunity or scam, contact your bank to attempt retrieval of the payment and file a complaint with the local police as soon as possible. Barclays Bank cannot accept responsibility for a payment made by yourself in good faith, that turned out to be a scam.

If you have been the victim of a fraud or scam (e.g. Investment/Romance/Inheritance/Marketplace scam) that isn’t related to a Barclays product, but have made a payment to a Barclays account, contact your bank immediately. They will take steps to investigate the receiving accounts and retrieve funds wherever possible. You should also file a complaint with local police who will contact us directly should an investigation be launched. Barclays Bank will fully co-operate and assist with any Law Enforcement enquiries.

Remain vigilant for further approaches
If you have interacted with fraudsters it is likely that they will attempt to contact you again, but through a different approach. This includes scenarios such as pretending to be a solicitor, law enforcement or the fraud department of your bank looking to retrieve any lost funds, therefore it is important that you maintain vigilance when being contacted by a third party.