Mortgages and coronavirus

How we can help

Find out what you need to know about applying for support with your mortgage for the first time or if you have a payment holiday due to expire soon.

Applying for support for the first time

If you have been financially impacted due to coronavirus we have a number of options to support you including mortgage payment holidays and flexibility on the amount that you can pay towards your mortgage.

Important – before you apply

If your next payment’s due in the next nine working days, your payment holiday will start on the following month’s payment date and you’ll need to make next month’s payment in full. If this isn’t possible, please call us straight away.

This information is for people who’ve had a payment holiday and need help with that coming to an end. If you haven’t had a payment holiday and need help with your mortgage, please read our FAQs.

Before you apply, please read the questions and answers below carefully. You’ll find out if taking a further payment holiday or reducing your payments is right for you, the impact it will have on your future mortgage repayments, if you’re eligible and how to apply.

If you decide a payment holiday isn't right for you, we’ll talk to you to help find the best solution for you and your circumstances.