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COVID-19 FAQs

Mortgages and Coronavirus

I need help with my mortgage payments

If you're not on a payment holiday right now and need help with your payments we have tailored support available to help you. Please use the Talk To Us contact form to arrange a call back.

I’ve had temporary mortgage support for three months or less, and now it’s coming to an end

We will attempt to call you before your temporary mortgage support comes to an end to discuss your options, which could include extending your existing mortgage payment holiday.

You can find further information below.

I’ve had more than three months’ temporary mortgage support, which is now coming to an end

We will attempt to call you before your Mortgage Payment Holiday ends to discuss resuming your regular payments.

If you have any questions, please refer to our FAQ section.

If you can afford to make any payment towards your mortgage, it’s generally in your best interest to do so.

Maturing Interest-Only Mortgages

If you have an interest-only mortgage that is approaching the end of its term, we understand your ability to repay your outstanding balance might have changed.

We’re here to help you as much as we can and can discuss several options including delaying the repayment of your capital amount until 31 October 2021. If you choose to do this, you’ll need to;

  • Keep making your interest payments while your account approaches the end of its current term (unless you’re taking an agreed payment holiday)
  • Continue to make interest payments until you’ve repaid the full outstanding balance.

If you think you’ll struggle to repay please get in touch and we can call you back to discuss your options.

For independent advice, not provided by us:

  • Money Advice Service has a dedicated page for coronavirus support
  • FCA has also shared some information on how to deal with financial difficulties during the coronavirus situation
  • Money Supermarket has a dedicated page to show how a mortgage payment holiday could affect your future repayments.

If you’d like independent advice on your financial situation, you can get this free from the debt-counselling organisations below:

For the Isle of Man: Isle of Man Office of Fair Trading
For Jersey: Jersey Financial Services Commission
For Guernsey: Citizens Advice Guernsey