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COVID-19 FAQs

Mortgages and Coronavirus

Applying for support for the first time

If you have been financially impacted due to coronavirus we have a number of options to support you including mortgage payment holidays and flexibility on the amount that you can pay towards your mortgage.

You can find further information below.

I’ve had temporary mortgage support for three months or less, and now it’s coming to an end

If your temporary mortgage support’s ending, there are ways we can help.

You can find further information below.

I’ve had more than three months’ temporary mortgage support, which is now coming to an end

We will attempt to call you before your Mortgage Payment Holiday ends to discuss resuming your regular payments.

If you have any questions, please refer to our FAQ section.

If you can afford to make any payment towards your mortgage, it’s generally in your best interest to do so.

You may have seen recent announcements regarding mortgage payment holidays for those impacted by coronavirus. We’d be really grateful if you could read the following questions and answers carefully as they provide important information on what you should do and how we can help.

For independent advice, not provided by us:

  • Money Advice Service has a dedicated page for coronavirus support
  • FCA has also shared some information on how to deal with financial difficulties during the coronavirus situation
  • Money Supermarket has a dedicated page to show how a mortgage payment holiday could affect your future repayments.

If you’d like independent advice on your financial situation, you can get this free from the debt-counselling organisations below:

For the Isle of Man: Isle of Man Office of Fair Trading
For Jersey: Jersey Financial Services Commission
For Guernsey: Citizens Advice Guernsey